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Refund Policy

Refund Policy

At Seta, our goal is to ensure complete customer satisfaction. If for any reason you are not completely satisfied with your purchase, we are here to help.

Payment Method

We only accept credit card payments.

Period to request a refund

You can request a refund within 30 days of the purchase date.

Application process

To initiate a refund request, please contact our customer service team at contato@seta.online with the details of your purchase and the reason for the return.

Product conditions

The product must be in its original, unused condition and include all tags and original packaging.

Processing times

We will process your refund as quickly as possible, according to legal requirements. The estimated time for a refund is 5 working days.

Exceptions

Products on sale or with special discounts are not eligible for refund unless they are defective.

We will not accept returns on used, damaged or altered products.

Refunds late or not received

If you have not yet received your refund, please check your bank account again first.

Next, contact your credit card company, as it may take some time for your refund to be officially posted.

If you have already done all of this and still have not received your refund, please contact us at contato@seta.online .

Thank you for your understanding and trust in Seta. If you have any questions about our refund policy, please feel free to contact us.

Best regards,
Silk

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